Redeem online during the redemption period.

Redemption of award items is subject to availability.

A confirmation email and an e-voucher email which contains the award reference number and the [QR code/bar code/e-voucher code] will be sent to your email after the redemption has been completed.

If you do not receive the e-voucher email after redeeming the award, please visit www.lifestyle.asiamiles.com, log in to your Asia Miles account, click “Your Orders”, select your redemption order and click “Re-issue e-voucher”.

Contact Service/Product provider to check for stock availability before collection.

Award item(s) must be collected within the award collection period or they will be forfeited.

Show your QR code/bar code/e-voucher code on the mobile device or print the e-voucher email (in A4 size) to Service/Product provider in order to complete the collection.

Please note that the e-voucher code is sensitive information required for award collection, DO NOT disclose this information to a third party unless you are authorising award collection on your behalf.

Membership card must be presented upon collection of award item(s) for verification purpose. For award collection by non-members, please bring the non-member’s ID/passport and a photocopy of the member’s membership card.

For security reasons, please ensure the QR code/bar code/e-voucher code is clear and legible. Service/Product provider has the final right to reject the e-voucher if the QR code/bar code/e-voucher code is defaced or damaged

The QR code/bar code/e-voucher code can be used once only.

Lost, stolen or damaged e-voucher will not be re-issued or replaced. The e-voucher is the sole responsibility of the bearer. Asia Miles Limited and the Service/Product provider assume no responsibility whatsoever for loss, damage, theft or expiration.

The right to use an e-voucher is personal to the original recipient and is not transferrable. E-voucher may not be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, or stored in a data retrieval system.  E-voucher distributed or circulated are not valid for use and may be refused or cancelled.  Asia Miles Limited and the Service/Product provider assume no responsibility whatsoever for misuse of e-voucher.

The award item(s) above do not include delivery. Self-collection is available only in the location(s) specified.