• Redeem online during the redemption period.
• Redemption of award items is subject to availability.
• You will receive an email confirmation within 24 hours.
• Either the member or the member’s representative must be present to receive the awards at the agreed date and time.  The member or representative is required to sign an acknowledgement slip upon receipt of awards.
• Award includes a one-off delivery within specific area (excluding PO Box addresses, outlying islands and restricted areas). No delivery or self-collection services are available in other locations.
• Members must provide a valid contact phone number and mailing address for delivery purposes. Should delivery be unsuccessful as a result of inaccurate contact information or the member not being present at the agreed delivery time, Service/Product provider will charge the member a re-delivery fee.
• The consignee is required to pay for all customs charges, import duties and taxes and postal clearance fees where applicable at the destination.
• After the shipment of a package, the member has 60 days to place a claim with the Service/Product Provider or Delivery House if they do not receive their item. Following this claim, an investigation will be made and a new product will be sent after the investigation is completed. After the 60 days have elapsed, the member will no longer be able to place a claim for a lost item.

Delivery Details:

Kowloon District, Tsuen Wan, Tsing Yi
Mon to Sat

Tseung Kwan O, Sai Kung
Mon, Tue, Thu, Fri

Tai Wai, Shatin, Ma On Shan, Sai Sha, Tai Po, Fanling, Sheung Shui
Tue, Wed, Thu, Sat

Sham Tseng, Tuen Mun, Tin Shui Wai, Yuen Long
Mon, Tue, Fri

Hong Kong Island
Wed, Sat

Ma Wan, Tung Chung
Mon, Fri (Extra fees $100, collected by the delivery staff in cash)

Discovery Bay
Mon, Fri (Extra fees $200, collected by the delivery staff in cash)

There is no designated time for delivery.

- Up stairs: a surcharge of $50 will be charged for each floor (collected by the delivery staff in cash)
- Village house: If vehicles cannot reach the location directly, there will be addiitonal surcharge (collected by the delivery staff in cash)Free for the first 50 meters. Additional $55 for every 50 meters thereafter.
- Should delivery be unsuccessful as a result of inaccurate contact information or the member not being present at the agreed delivery time, Service/Product provider will charge the member a re-delivery fee.